-----Original Message----- From: D. Hageman
I see what you are saying now.
Let me play Devil's advocate.
In this sue happy country, would you immediately admit fault in a situation like this? I am sure it is standard procedure to make claims that your product couldn't possibly do that. I am sure IBM would react the same way.
IBM has never had any product defects. All that talk about IBM Deathstars and people sueing IBM to get replacement drives is all Microsoft sponsored FUD. ;')
[ my laptop doesn't apply, being the dinosaur that it is]
In general, in tech support issues they are very good. I can't tell you how many times I have used my next-day on-site warranty. You call them up,
Well that's both good and bad. Good that you get timely support. Bad that you *need* to use it frequently. Which would give me shudders to think what happens when the warranty runs out. I guess then it's time to go out and get a new one.
My laptop is my #1 most important piece of computing hardware. I can't take time to send it in and wait in some queue for repairs. Worse ... I can't risk having it damaged (or cost me more money) in shipping it back and forth.
Exactly my point.
Of course sometimes you think you had good tedch support, only to discover in the end it isn't that great. Take Subaru for example. They had great support and so did the dealership. That is until the engine blew 4 miles out of warranty. Then all of a sudden, since I didn't have every receipt for every oil change done on the car, it was somehow my fault, even though the current sticker showed less than a thousand miles since the last oil change. That's new engine at $5000 at 60,004 miles. Subaru paid $0, I paid $5000.
IBM has never had any product defects. All that talk about IBM Deathstars and people sueing IBM to get replacement drives is all Microsoft sponsored FUD. ;')
[ my laptop doesn't apply, being the dinosaur that it is]
I garantee this is not FUD, I've had 7 that's right SEVEN deathstar 74.6 gig drives, all which have been replaced withing 6 months of being replaced.
also, My laptop has had 4 that's right FOUR travelstar hard drives, 2 of which simply stopped powering up one day, the other 2 desided that they could no longer track their head position.
What causes deathstar drives to die you might ask. Well, on my 7th drive i did some research and found this out. In a fine print readme on Deskstar website, it says YOU MUST disable COMPAQ SMART support in your bios or risk drive failure. This is a default option is set to enabled on most motherboards, and new pc's.
In general, in tech support issues they are very good. I can't tell you how many times I have used my next-day on-site warranty. You call them up,
Well that's both good and bad. Good that you get timely support. Bad that you *need* to use it frequently. Which would give me shudders to think what happens when the warranty runs out. I guess then it's time to go out and get a new one.
Did you read my story? http://www.livejournal.com/users/crweb
also, I have many more whore stories about my dell laptop.
My laptop is my #1 most important piece of computing hardware. I can't take time to send it in and wait in some queue for repairs. Worse ... I can't risk having it damaged (or cost me more money) in shipping it back and forth.
Exactly my point.
Of course sometimes you think you had good tedch support, only to discover in the end it isn't that great. Take Subaru for example. They had great support and so did the dealership. That is until the engine blew 4 miles out of warranty. Then all of a sudden, since I didn't have every receipt for every oil change done on the car, it was somehow my fault, even though the current sticker showed less than a thousand miles since the last oil change. That's new engine at $5000 at 60,004 miles. Subaru paid $0, I paid $5000. _______________________
Dell is the absolute worst at this.
On Tue, 7 Dec 2004, Tom Bruno wrote:
website, it says YOU MUST disable COMPAQ SMART support in your bios or risk drive failure. This is a default option is set to enabled on most motherboards, and new pc's.
WTF? How would the SMART communications to the drive wreck a drive?
Next I'll see, "running a virus checker on this computer may overheat the CPU and cause it to catch fire, burning down your house, and catching the whole city of Chicago to burst into flames."
-=Duane http://dattaway.org
Duane Attaway wrote:
On Tue, 7 Dec 2004, Tom Bruno wrote:
website, it says YOU MUST disable COMPAQ SMART support in your bios or risk drive failure. This is a default option is set to enabled on most motherboards, and new pc's.
WTF? How would the SMART communications to the drive wreck a drive?
Next I'll see, "running a virus checker on this computer may overheat the CPU and cause it to catch fire, burning down your house, and catching the whole city of Chicago to burst into flames."
-=Duane http://dattaway.org
I have no idea, but i still have that 7th drive, and it's still chugging away. the 7th drive was having all kinds of problems, so i took it out of the pc and sat it on the shelf, When i read that one day, i disabled compaq smart support, and put the drive back in. been working now for 2 years.
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Brian Densmore -
Duane Attaway -
Tom Bruno