On Tuesday 21 August 2007 05:41:04 pm feba thatl wrote:

I'm looking at Roadrunner, Time Warner, AT&T, and a friend told me about a company called Everest,

AT&T is probably the worst service for the money, and the traditional Southwestern Bell approach to customer service. (DSL isn't an inherently worse technology, but their implementation is poor.)

RoadRunner _is_ Time Warner, with the old American Cablevision customer service philosophy. Until recently their service was great, but now they have a two-day lag for any home-class service call, which means they can't do anything about intermittent problems. Their business service, with same-day response, is pretty good, although they did take most of a year of service calls to work out an occasional outage at an office in Westport.

I switched to Everest from RR/TWC when they couldn't fix my outages, and I'm pretty happy with their service so far (~1yr). It seems like there's less garbage traffic on the line than there was with TWC, so the 3M connection I have just as fast as my 5M TWC was, unless I really hit a max capacity transfer. Recently, however, they failed to catch a customer who was sending spam, and they got their email servers listed on some blacklists. I do like the fact that the 3M service, which was advertized at $31.75/mo is _billed_ at _exactly_ $31.75/mo - no bogus fees or taxes. (Everest has higher speeds available for about the same prices as RR.)