On Thu, Dec 16, 2004 at 12:51:59PM -0600, Patrick M wrote:
Way back in 2002 someone asked about a Ticket system. I am trying to evaluate some for my use. It will be for system problems, and customer complaints. We have 400 clients that interact with us almost entirely via the phone. I have created a short list version 1 of worthy possible candidates. Most likely candidates are at the top
The one I've been most impressed with is RightNow Web. Well, actually it's now called RightNow Service:
http://www.rightnow.com/products/rnservice.html
It's non-free. Beer or speech. But it is good. It's been a ~18 months since I used it, but I'm sure they could give you a demo. Tons of commercial sites use it.
http://faq.orbitz.com http://adaptec-tic.adaptec.com http://support.blackanddecker.com/cgi-bin
Jeremy