I see what you are saying now.
Let me play Devil's advocate.
In this sue happy country, would you immediately admit fault in a situation like this? I am sure it is standard procedure to make claims that your product couldn't possibly do that. I am sure IBM would react the same way.
In general, in tech support issues they are very good. I can't tell you how many times I have used my next-day on-site warranty. You call them up, say "Hey, I am a computer guy ... I just got down running all your diagnostics, this is the results. Give me XXXX". It usually takes them longer to setup the repair ticket then for me to get what I want.
My laptop is my #1 most important piece of computing hardware. I can't take time to send it in and wait in some queue for repairs. Worse ... I can't risk having it damaged (or cost me more money) in shipping it back and forth.
On Tue, 7 Dec 2004, Brian Densmore wrote:
I have no issue with Dell laptops. I have an IBM laptop. But see the TV-OUT thread ( http://kclug.org/pipermail/kclug/2004-December/024710.html ) for why I said what I said about Dell. It was partly tongue-in-cheek, but it sounds like they aren't very good in the support department. Something that isn't important until you need it. I like to test out the support lines for a company before I buy something from them, that way I know what to expect should I ever need help with their product. On a purchase such as a laptop, good support would be #1 in my requirements for a purchase.
-----Original Message----- From: D. Hageman
What in particular is your issue with them and with what models?
I have had several different models of Dell laptops as well as several people that I can mention that you would probably recognize.
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