Actually, this is my 3rd laptop from dell, due to replacements, each time I got the standard message like the one before saying "send us the details, so we can replace your system blah blah", I have no doubt they are going to do it right now, however, I am ready if they don't.
On Fri, 2004-12-03 at 16:46 -0600, Duane Attaway wrote:
On Fri, 3 Dec 2004, Thomas Bruno wrote:
I don't know yet, i sent the details, and i got a automated message saying "we are redoing our mail system to better serve you, normally it would take a technician 6-12 hours to contact, but until we finish, it very well could be up to 24 hours.
The old runaround tactics. First they shift the blame and if that fails, pretend reading comprehension problems, and then if logic becomes too threatening, stall. Then they are ready to introduce you to the bureaucracy of paperwork and procedure, all while making calls through a broken automated telephone system.
"I need to talk to your supervisor."
"OK, I'll transfer you."
"Please be patient. Call time may exceed 10 minutes. Your call is..."
I learned this when dealing with our beloved phone companies.
-=Duane http://dattaway.org